FAQ
Frequently asked questions
About Our Products
Which models does your F1 Case match?
Which models does your F1 Case match?
Currently, the F1 is compatible with the basic, Pro, and Pro Max models of the iPhone 13-16 series. It also supports Plus models. Please refer to the product page for specific model details.
Does the F1 Case support Magsafe?
Does the F1 Case support Magsafe?
The F1 Case supports wireless charging but does not have magnetic attraction capabilities, as the magnetic ring may interfere with the display of the e-ink screen. If you require magnetic functionality, we do not recommend purchasing this product.
Is the F1 Case waterproof?
Is the F1 Case waterproof?
The F1 Case is not waterproof, so please avoid using it in bathrooms, swimming pools, beaches, or similar environments.
If water accidentally drips onto the case, there's no need to panic. Simply wipe it off promptly.
How to make the imaging effect of the E-Ink Case better?
How to make the imaging effect of the E-Ink Case better?
The F1 Case features a four-color e-ink screen, utilizing black, white, red, and yellow electronic ink molecules. Due to the screen's nature, blue or purple-toned images may not display as well. We recommend using images with red or yellow tones for optimal display. Alternatively, you can choose filters with higher color saturation, such as Blues, Gothic, or Lomo, to achieve better imaging results.
What app do I use to upload image?
What app do I use to upload image?
We use the Deer Phone Case app to project our NFC images onto the case. You can find it in the App Store.
Frequently asked questions
Shipping and Delivery
Do you ship globally?
Do you ship globally?
We ship to numerous countries worldwide. However, there are certain regions we cannot serve due to the inability to track logistical information effectively.
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How do I track my order?
How do I track my order?
Once your order is shipped, we will send you an email containing the tracking number. You can use this number to track your shipment on the following website:
Shipping: 17Track
What should I do if I order the wrong item or fill in the wrong delivery information?
What should I do if I order the wrong item or fill in the wrong delivery information?
If your order has not yet been shipped, you can contact us to update the order information. However, if the order has already been shipped, modifications are not possible. In this case, you would need to return the item for a refund and place a new order.
Can I cancel my order?
Can I cancel my order?
Yes! You can cancel your order before it is processed. Unfortunately if we have already sent out your order you have to wait for a refund.
How long until I get my package?
How long until I get my package?
We are aiming for a processing time of 1-2 days and a shipping time of about 5-7 days.
The specific arrival time will vary from country to country.
If there are delays or other problems, you can also check the specific reasons on the logistics inquiry website.
Didn't receive the package?
Didn't receive the package?
Please ensure that your delivery information is accurate and valid before making payment. Keep your phone available in case the delivery person needs to contact you. If there are any transportation issues, we will reach out via email—please respond promptly to avoid delays. Double-check the accuracy of the delivery address you provided.
We are not responsible for transportation issues caused by incorrect address details. Additionally, please provide a valid contact number to avoid complications with delivery and prevent your product from being returned.
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How to return a product for a refund?
How to return a product for a refund?
If the product has any functional defects, we will offer a full refund or send you a replacement.
If you accidentally placed the wrong order, we can provide a partial refund or offer a larger discount for a new order. This is due to the shipping fees and taxes for returning the product, which can be nearly half of its selling price.
Please note that we do not support free returns for reasons other than functional defects.
Do you have any discounts for large purchases?
Do you have any discounts for large purchases?
If you want to buy more than 10 pieces. You can contact us to get exclusive coupons.
Frequently asked questions
NFC?
Does the F1 Case use up my battery?
Does the F1 Case use up my battery?
No, our F1 case uses the newest AI Technology to cast an image onto the phone case. Once the image is cast it stays on the F1 Case until you change it again. You can also take the case off and the image is still displaying on the case.
Can I upload any picture I want?
Can I upload any picture I want?
That's correct! You can upload any picture you have in your gallery or choose one of the many stock images in the Deer Phone Case app. We do recommend a higher resolution picture for better quality.
Can I use the phone’s NFC functionality if I already have an NFC phone case?
Can I use the phone’s NFC functionality if I already have an NFC phone case?
Yes! Our F1 Case is designed to complement the phone's NFC functionality without interference.
Is the NFC case durable?
Is the NFC case durable?
Yes, our cases are designed to protect your phone and are made of sturdy materials. Make sure to not bend the case unnecessarily as this could cause the chip inside it to break.